Return & Refund Policy

Hassle-Free Returns for Wrong, Damaged, or Incomplete Items

We understand that sometimes mistakes happen. If you receive a product that is wrong, damaged, defective, or missing parts, we’re here to help! Our dedicated support team is committed to resolving the issue quickly and efficiently.

Return Window:

• You have 7 days from the delivery date to initiate a return for any of the reasons listed above. Unfortunately, we cannot address concerns reported after 7 days.
• In case of a damaged product, please inform both the courier company and us within 3 days of delivery.

How to Initiate a Return:

1. Contact our Support Team: Simply reach out to our support team within the designated return window to explain the issue.
2. Provide Documentation: To expedite the investigation, please send clear photos or videos of the problem, along with a brief description. This information helps us assess the situation quickly.

Return Criteria:

• The product must be unused and in a resalable condition.
• It should be returned in its original packaging, including the manufacturer’s box, any price tags (if applicable), user manual, and warranty card (if applicable).
• All accompanying accessories or free gifts that came with the product must also be returned.

Refund Process:

• Once we receive the returned product and confirm that it meets the return criteria, we will initiate the refund/replacement process.
• Approval or rejection of the refund will be based on our team’s investigation.
• The refund will be issued to your original payment method within 5-7 business days. Please note that actual processing times may vary depending on your bank’s policies.